Tag Archives: nonprofit marketing

December 2012: Ask the Expert with Online Communities and Solutions Expert Seth Leonard

6 Jan

Cause Communications Monthly Meetup Follow-up – December 2012

By Jen Burstedt

Seth Leonard, a website developer and online communities expert, joined the meetup to answer our many questions about online presence. Seth matches systems for what non-profits are doing. He has content management system (CMS), social media and programming skills. Other strengths include: Drupal, Word Press, Convio, Salesforce.


Seth says…

  • Separate solutions can be a really good idea when there are separate software programs for essential functions.
  • May be a better idea to create 2 systems if we can get 2 kinds of things done separately very well
  • Keep in mind – it’s not always the best idea to keep everything in 1 (for example, donation – database – email newsletter system) — if these things don’t all belong together, don’t put them together.


Salesforce

  • Is free for non-profits
  • You can get up to 10 free licenses
  • Customizations cost money; it’s recommended you try not to customize if possibleSome other ideas of things people use : Zoho (not too non-profit friendly) ; Salsa (one organization said her company is moving off of Salsa)


How do we figure out what solution is best?

  • Drawing up a dream plan first, and then looking to the solutions that are out in the market, is a better idea than seeing the solutions first
  • Define your “must haves” versus “really wants”
  • * An independent consultant helped one organization choose what system to use – a better solution because it isn’t a biased salesperson
  • * A great way to start is by identifying the non-profit’s needs first, then looking for solutions

How do I future proof my website?

  • Don’t design to be too trendy
  • Stick to functionality at the core
  • Drupal or Word Press are good because updates are easier
  • Upgrading: when thinking of future upgrades, as little customization as possible is a good idea.
  • Try to understand what will be edited now versus later (i.e. events will need to be updated; your “History” page of the background of the organization may not change too often)


Google Analytics

  • Use Google Analytics (it’s free) and the funnel tool, to understand your audience


Your Audience

  • Make sure you know your groups
  • A lot of trial can happen within a website


Getting Pro Bono Help

  • Go to Volunteer Match
  • YNPN list serve
  • Recruit someone to be on the Board
  • While doing so, make sure that your pro bono workers feel that they are being valued.
  • Give the pro bono worker $500 to work with, after they have proven themselves. This will allow them to feel responsibility and, assuming they’ve already done good work, more motivated to do high quality work as there is something real at stake
  • Take them out for dinner once a quarter
  • Volunteer party to say thanks (end of year party)

Social Media: Another Form of Outreach

  • What you put in is what you get out
  • It isn’t “Free”

How To See Success?

  • Create 20 tracking links for events on different websites and see which one has the most impact
  • Google URL customizer is very coool – will add a unique URL tag to your URL. Good for campaigns to see how many clicks (Tech Soup does this)

Wrap-Up from September’s Google Analytics CCC Meetup

3 Nov

Google Analytics and Website Best Practices

  • Use Google Analytics to link the activities of your communications team to the overall benchmarking of the organization.
  • Add a question at the end of your webpage that gives people an action. Then you can use the related searches module in Drupal as well.
  • Change the homepage – did you see this on the New York Times? It can also be used as an anecdotal way to tell where people are coming from.
  • In Google Analytics, remove the IP addresses of the people in your office – add just your network IP; remove people’s most used IP addresses (communications director’s home IP, for example).
  • Track your PDF downloads through the events section of Google Analytics: https://developers.google.com/analytics/devguides/collection/gajs/eventTrackerGuide. Another suggestionswas to create a URL tracker for the PDF?
  • Tag your urls to track where the clicks are coming from: http://support.google.com/analytics/bin/answer.py?hl=en&answer=1033867

Free Website Analytics Resources

All these sites have some free part of their freemium model that offers good insights for nonprofit marketers.

  • Use Compete.com to look at peer organizations. Their free account lets you see data on over 1 million websites, discover related competitors and get monthly emails on your competitors.
  • Use Quantcast.com to find out the demographics of who is searching your website for free. From their site: “Get easy-to-read reports that show your audience reach and composition by domain, custom grouping, or cross-network, close the gap between internal logs and public ratings from external parties and attract higher ad rates and increase ad-based revenue.”
  • Use Alexa.com to track your website over time to see the overall ranking, or its popularity overall. One suggestion was to track it every Monday, for example, and see if you rank is going up overall.
  • SEOmoz.org has a domain authority that gives results like the old Google Page Rank. It is “SEOmoz’s best prediction about how a website will perform in search engine rankings”.